1. Nature of our services
Xenolve Technologies LLC provides professional software development, cloud engineering, design, and consulting services. These are custom, intangible services—not physical retail products—so traditional “returns” do not apply. This policy explains deposits, cancellations, and refunds for service engagements.
2. Proposals and statements of work
Fees, milestones, payment schedules, and cancellation terms in a signed proposal, statement of work (SOW), or master services agreement control. If those documents conflict with this page, the signed agreement prevails.
3. Deposits and milestone payments
- Project deposits and prepaid retainers secure scheduling and kickoff work and are generally non-refundable once discovery, design, or engineering work has begun.
- Milestone invoices cover work completed in that period and are due as stated on the invoice.
- Unused prepaid hours under a retainer may be credited toward future work within the period specified in the agreement, if any.
4. Cancellation by the client
You may cancel an engagement by written notice to info@xenolvetechnologies.com. You remain responsible for:
- All fees for work performed through the effective cancellation date
- Approved expenses and third-party costs already incurred
- Any early-termination or notice fees specified in your agreement
5. Cancellation by Xenolve
If we cancel an engagement for reasons other than client breach (for example inability to staff the project), we will refund prepaid amounts for undelivered work, less costs already reasonably incurred and communicated to you.
6. Refund eligibility
Refunds may be considered when:
- A deposit was paid but Xenolve has not started work and cancels the booking
- A billing error resulted in an overpayment
- A signed agreement expressly provides a refund
Refunds are not provided for dissatisfaction alone after accepted deliverables, change-of-mind after work has started, or delays caused by missing client inputs, approvals, or access.
7. How to request a refund
Email info@xenolvetechnologies.com with your company name, invoice number, payment date, and reason. We review requests within 10 business days. Approved refunds are issued to the original payment method within 14 business days where the processor allows.
8. Chargebacks
Please contact us before initiating a payment dispute so we can resolve the issue directly. Unfounded chargebacks may result in suspension of services and recovery of fees and costs.
9. Contact
Xenolve Technologies LLC
30 N Gould St #60899, Sheridan, WY 82801, USA
info@xenolvetechnologies.com